A straightforward approach to troubleshooting VoIP that can be applied to video as well. VoIP is particularly sensitive to packet loss, and determining the cause of the packet loss can be difficult.

While VoIP phones offer far more features and better clarity than legacy phones, troubleshooting VoIP phones requires voice and networking skills. It isn’t necessary to be CCNP certified. However, ...

Vendors would have you believe you need to spend thousands of dollars on protocol analyzer software to troubleshoot Voice over IP (VoIP) networks. After all, voice quality suffers if packets are late, ...

In our third review of VoIP monitoring tools, products from ClearSight Networks, Codima Technologies, JDS Uniphase, WildPackets and Touchstone Technologies, all products were able to monitor the test ...