Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Carnival Cruise Line has announced an enhanced "Learn & Earn" training platform as part of its popular "Loyalty Rocks!" program for travel advisors. Travel advisors will now be able to partake in new ...

This month, HX (formerly Hurtigruten Expeditions) launched a new advisor portal as part of its ongoing rebrand. The portal, now exclusively dedicated to HX, offers a streamlined space for advisors to ...

Fathom Holdings is upping its agent training and coaching game by welcoming J’aime Nowak to its team. Nowak is a leadership consultant, keynote speaker, and business strategist. At Fathom, Nowak will ...

The Travel Institute has formed a Tripkit Scholarship Fund, offering financial assistance for its new agent training program. Scholarships of $150 per student are available for the first quarter of ...

Blue Cross Blue Shield of Michigan is rolling out a new partnership with Grand Rapids Community College (Mich.), where the organizations partner to train health insurance agents. The new program, ...

CLEVELAND — FBI Cleveland invites high school juniors to apply for its Future Agents in Training Program (FAIT) this June. According to a press release, applications are accepted through Jan. 31.

FBI Cleveland is now inviting current high school juniors to apply for its upcoming Future Agents in Training Program. The program runs this June, with applications being accepted through Jan. 31.

The FBI has begun advertising new job openings for FBI agents, seeking to recruit criminal investigators from other federal agencies to sign up for an abridged version of its new agent training at ...