This week, I want to diverge from the past few development-oriented articles to dispel what I feel are common misconceptions that I hear repeatedly from some IT professionals and software management ...

SAN FRANCISCO — Corporate IT executives that in the past few years adopted a service-centric approach to infrastructure management report the change delivered cost savings, streamlined operations and ...

Software maker BMC will buy data center automation firm BladeLogic in a move that could help it fend off incursions into its core market from rivals such as EMC and IBM. BMC will use BladeLogic’s ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...