May 12--Gilbert Burciaga, who has applied for about 20 jobs since being laid off three months ago, hopes an exam he took Saturday will give him a chance at one of 500 jobs at a Fresno call center set ...

Standard operating procedures, widely referred to as SOPs, give employees valuable information on how to conduct various tasks and procedures. In a call center setting, SOPs define everything from ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...