Customer engagement remains a top challenge for businesses in today's technological landscape. The explosion of AI and the commercialization of space, the rise of quantum computing and the ongoing ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Dec 24, 2015, 01:46pm EST Dec 06, 2017, 10:51am EST This ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Read along to learn what true active customer participation is, what that looks like in practice, and why brands really need to embrace it. Many brands seek to enhance and increase customer engagement ...

Salesforce, Inc. (NYSE:CRM) is one of the Best Quality Stocks to Buy Before 2026. On December 17, Salesforce, Inc.

Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...

The Commonwealth Bank of Australia (CBA) has built a Customer Engagement Engine it has touted as powering customer experience through the use of artificial intelligence (AI) and machine learning. The ...

It is easy to be distracted by the latest revolutionary therapy and miss the broader revolutions which proceed more slowly but also change the industry more fundamentally. Two such revolutions ...

The renowned health and wellness platform, Hims & Hers Health, Inc.’s HIMS business model is fundamentally anchored in ...

The way in which well-known music streaming platform Spotify can hold on to users depends less on headline-grabbing technical ...