All of us have sat through a boring presentation at one time or another during our careers. As we work to build and grow businesses, sharing information is a necessity. But delivering that information ...

Waltham, Mass.-based Brainshark, a cloud-based presentation solutions company, is releasing several enhancements to its service. They include a new Analytics Dashboard for tracking who saw what, as ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Getting an edge on the competition has forever been a staple of successful business strategy. Instinct suggests cost-cutting and streamlining as the primary considerations, then perhaps innovation and ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin. These two ...