Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

Netflix is hiring for remote customer-service job positions that offer a free membership to new hires and pay up to $22 per hour. These were not real job positions for Netflix. Further, any users who ...

My team has been through this—investing months into building a customer service team only to see, six months later, customer satisfaction and turnover rates hurt our budget. It's frustrating when the ...

Klarna is a $14.6 billion company that focuses on buy now, pay later payments. The company implemented an AI hiring freeze last year, which lasted for over 12 months. Now, the company is reversing ...