BofA upgraded Five9 (NASDAQ:FIVN) to Buy from Underperform on a compelling risk/reward profile and as it expects AI to be a tailwind in the near and medium-term. The analysts also believe that ...

In high finance, the key ratio used to measure how well a company converts reported profits into free cash flow (FCF) is the accrual ratio (from cashflow). In plain english, this ratio subtracts FCF ...

Customer Contact Week, being held in Las Vegas this week, has evolved from focusing on hard-core contact centers to a broader customer experience event. This aligns with the ...

Five9 made three AI announcements this week: the general availability of its virtual agent, release of its agent assist offering, and a framework for recording called VoiceStream. These represent the ...

Five9 has shown steady revenue growth but declining growth rates and a 51% stock price drop, raising concerns about execution amid macroeconomic headwinds. Despite strong AI capabilities and industry ...

BOT or NOT? This special series explores the evolving relationship between humans and machines, examining the ways that robots, artificial intelligence and automation are impacting our work and lives.

ATLANTA--(BUSINESS WIRE)--Intradiem today announced its partnership with Five9, the intelligent CX platform provider. This collaboration will help contact centers achieve greater efficiency, ...

Call center software pioneer Five9 has a number you can call -- 915-f-i-v-e-9-a-i -- to hear the stentorian voice of a call agent. It can tell you jokes, and it sounds much more natural than a typical ...

CallTower and Five9 to deliver seamless collaboration and customer experiences with Operator Connect for Microsoft Teams and leading contact center software SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL ...