CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

Genesys Conferencing will soon up its multimedia and collaboration ante with the latest release of its integrated voice, video and Web service, the Genesys Meeting Center. Although there is so far no ...

Major Airline and Entertainment Company Among Initial Users of the Bria Voice and Video Softphone with Genesys' Contact Center Solution To simplify Bria's integration with Genesys contact center ...

It’s been a while since we last discussed contact center platforms, but Genesys recently hit the news wires, announcing a package that brings the company’s contact center platform to the mid-market.

On Monday, collaboration and conferencing provider Genesys will announce what it will position as the first VoIP-enabling utility for the iPhone. Browser-based Genesys Meeting Center 4.0 will work via ...

When I’m invited to online meetings, they’re often hosted with WebEx, Microsoft Live Meeting, or Adobe Breeze. More and more, however, Genesys appears in the URL — which shouldn’t surprise those in ...