CRN Test Center engineers recently evaluated UCN's inContact and were highly impressed with its built-in functionality and user-friendly GUI. Engineers were able to map standard call flow processes ...

Recent changes implemented by the FCC to the Telephone Consumer Protection Act (TCPA), including new cellular telephone restrictions, have many companies looking for ways to remain compliant. The ...

inContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with ...

Serving healthcare providers and patients, the pharmacy services division has stringent requirements for security and redundancy that are mandated by government, legal and industry regulations.

With a customer base that varies from small start-ups to enterprise companies such as Twitter and the NBA Players Association, RingCentral is focused on “meeting the wide breadth of needs that all of ...

Cloud-based contact center solutions and optimization provider inContact has released version 13.1 of its platform. The newest release offers customer service managers the chance to view customer ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. RingCentral announced the launch of its Contact Center ...

They chose inContact after an intensive evaluation with other contact center offerings. With our diversified channels strategy, and investment in our partner’s success, we are capitalizing on the best ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that a UK healthcare provider has moved nearly 2,000 contact center agents to work remotely from home ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced business results for Vera Bradley achieved with the NICE inContact CXone Business Line Texting Solution ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, has partnered with Gryphon Networks, a provider of on-demand marketing compliance and sales ...

CXone selected for elasticity and scalability to handle increased call volume during COVID-19 outbreak Demonstrating the speed and agility that the cloud offers, NICE inContact CXone was implemented ...