MIAMI, April 17, 2019 /PRNewswire/ -- Sitel Group, a global customer experience management leader with locations in 27 countries, today announced it won the 2019 NICE inContact CX Excellence Award for ...
Spring 2021 release features real-time agent guidance, no-code self-service bots and journey optimization With the Spring 2021 product release, organizations can now leverage cutting-edge, ...
Customers can access CXone contact center controls from Teams for frictionless collaboration and use NICE Engage real-time recording to ensure compliance HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE (Nasdaq: ...
NICE announced the launch of CXone Mpower this week at NICE Interactions in Las Vegas, the company’s annual user and partner event. The press release describes MPower as,” bringing the entirety of ...
SALT LAKE CITY--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that NICE inContact has been named in DMG Consulting’s 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market ...
SALT LAKE CITY, Utah, Feb. 26, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth ...
If your business does not provide customers with self-service options, you might be encouraging potential customers to go elsewhere. According to the 2020 NICE inContact Customer Experience (CX) ...
SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations ...
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