Emily, a sales manager in a large organization, was having significant challenges with her team. Communication with team members was inconsistent, and she continually struggled to motivate them. Her ...

Rapport is vital for fostering and maintaining social and business relationships. Nonverbal rapport building techniques have been extensively discussed and researched. However, the nonverbal cues that ...

People buy things from salespeople they like. If you employ empathic statements in a conversation with your customers, you will develop a rapport that will allow you to set the pace and direction of ...