Customer help desk management provider Zendesk on Monday unveiled Zendesk Voice, a new feature that lets customers set up cloud-based call centers for much less money than old-school call centers.

Zendesk Voice is available for all subscription plans (Starter, Regular, Plus+ and Enterprise) and delivers: “Traditional call centers are a source of frustration to customer,” said Zack Urlocker, COO ...

8x8, a provider of cloud-based unified communications, contact center, and collaboration solutions, has partnered with Zendesk, a provider of cloud-based customer service platforms, to develop a ...

ORLANDO, FL--(BUSINESS WIRE)--ENTERPRISE CONNECT – Zendesk, Inc. (NYSE:ZEN) today announced it is among the first in the AWS Partner Network (APN) to support Amazon Connect, the new cloud-based ...

Today at TechCrunch Disrupt, Next Caller, a customer service call center tool announced that it has integrated with Zendesk in a bid to expand its customer base. It also announced that it has acquired ...

For a company that has been effectively selling the same product since 1873, Levi’s clearly knows something about keeping its customers happy. From its original pair of blue jeans – dubbed “stronger ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

We list the best call center software, to make it simple and easy to setup and manage a single communications platform. Call centers used to something only enterprise companies could afford, but cloud ...